24/7 Guest Communication
First-line guest enquiry handling in Japanese and English, 24 hours a day, 365 days a year. Overall operational responsibility is not included in this service.
Work we take on
- Pre-booking enquiries
- Post-booking messages
- Pre-arrival guidance (check-in instructions, etc.)
- Basic enquiries during the stay
- Post-checkout follow-up, review requests and a first reply to reviews
- Monitoring the inbox on Airbnb, Booking.com and similar platforms
- Maintaining FAQs and reply templates
- Escalating urgent cases to the responsible person
Price
JPY 13,500 per month (tax included), per property
Not included
- Attending the property in person
- Arranging cleaners
- Arranging repair contractors
- Dealing with neighbours
- Rate optimisation
- Overall operational responsibility
Please note
Talk to us first
You are welcome to get in touch with a single property, or while you are still deciding whether to buy one.