24-Hour Response Support

A 24-hour phone line for first-line guidance on keys and facilities, urgency assessment and contacting the manager.

What we take on

Answering the phone (24 hours a day, 365 days a year)
Handling contact from guests, neighbours and management companies
First-line guidance on keys and facilities
Noise warnings and urgency assessment
Contacting the manager
First on-site response within Osaka City (1 per month, up to 60 minutes)
Photo reports and a simple monthly report

Fees

JPY 16,500 per month (tax included), per property

Basic fee and scope

JPY 16,500 per month (tax included), per contracted property.
On-site response is within Osaka City. It includes 1 first response per month of up to 60 minutes.
Web enquiries are not continuously monitored and do not receive an immediate response.

If additional on-site response or out-of-pocket costs are needed beyond the monthly fee, we explain them in advance and proceed only after your approval.

Charged separately

A second or later on-site visit in a month, or on-site work beyond 60 minutes
On-site work that overlaps the night period (22:00 to 05:00)
Parking, tolls and special travel that we approve with you in advance (actual costs)
Parts, specialist repairs, unlocking or replacing locks and similar (actual costs approved in advance)

Additional fees (proposal)

Additional fees are amounts charged to the client. All amounts include consumption tax and are separate from the monthly fee.

Item	Amount charged, tax included
Second or later on-site first response in a month (up to 60 minutes)	JPY 8,800 per visit
Necessary on-site work beyond 60 minutes in one visit	JPY 4,400 per additional 30 minutes
On-site work that overlaps the night period (22:00 to 05:00)	JPY 3,300 per visit (added once only)
Ordinary round-trip travel within Osaka City	Included in the basic and additional response fees
Necessary parking, tolls and special travel	Actual cost, after we set out the need and the expected amount in advance
Parts, specialist repairs, unlocking or replacing locks and similar	Separate actual costs approved in advance

Even within the first, no-charge visit, a night surcharge and approved out-of-pocket costs may apply. Phone-only guidance carries no night surcharge.
Time is the actual time from arrival on site until the first on-site response ends. Preparing reports and ordinary travel time are not added to the 60 minutes. Exactly 60 minutes is not an overrun; 61 to 90 minutes is JPY 4,400, and 91 to 120 minutes is JPY 8,800.
Whether a visit falls in the night period is decided by whether the actual time from arrival to the end of the first response overlaps 22:00 to 05:00 by even one minute. A visit that starts at exactly 05:00, or ends at exactly 22:00, does not overlap the night period. We apply no rounding and no minimum night duration.
Necessary waiting on site for your circumstances is included after we explain the cost and you approve it. We do not charge for delays or waiting caused by Tabimusubi.
Months are Japan Standard Time calendar months. Unused visits are not carried over or transferred to another property. Several minor problems handled in one visit within the time allowance do not count as several visits. If a return visit for the same problem is needed because of our own shortcomings, it does not use up a visit and is not charged. For ongoing cases that need repair, we hand over to specialist contractors and explain in advance whether another visit is needed and its cost.
Additional fees are amounts charged to the contracting owner or similar. We do not charge neighbours or others who report a problem. We do not automatically apply these stand-alone additional fees to the ordinary on-site response included in full management. These amounts are not staff wages.
We cannot promise a uniform arrival time because of traffic, concurrent cases and disasters. Where there is danger, contacting the police or fire services comes first, and we do not delay life-saving action while waiting for approval of repair costs. The limit on spending and the measures to take when we cannot reach you in an emergency are agreed when the contract is made.
Before the service begins, we confirm facility information, keys, emergency contacts and access. We do not promise to attend facilities that are not yet under contract.

Examples of additional amounts (excluding out-of-pocket costs)

Visit	Additional amount, tax included
First visit of the month, daytime, 60 minutes	JPY 0
First visit of the month, night, 60 minutes	JPY 3,300
Second visit of the month, daytime, 60 minutes	JPY 8,800
Second visit of the month, night, 90 minutes	JPY 16,500

Please note

Talk to us first

You are welcome to get in touch with a single property, or while you are still deciding whether to buy one.